1. Solution Confirmation and Delivery
We first confirm the platform, business, target markets, expected usage and current availability. Common solutions can usually be arranged the same day. Special specifications or platform reviews may take longer and will be explained before confirmation.
2. Delivery Checks
After receiving an account or asset setup, promptly verify the account ID, permissions, assets and funding status. If anything differs from the confirmed solution, provide screenshots and records so we can review it.
3. Funding, Spend and Payments
Funding and settlement methods are confirmed before each transaction. We can assist with funding, advertising spend and payment reconciliation. Incurred media spend or third-party charges are not unused balance.
4. Refunds and Remaining Balances
Completed account delivery, configuration and service fees are generally non-refundable unless required by law or otherwise agreed in writing. Whether unused balance can be transferred or returned must be checked against the account type and platform or resource-provider rules.
Incurred advertising spend, platform fees, payment fees and irreversible third-party costs are non-refundable.
5. Restrictions, Reviews and Support
If an account is restricted or reviewed, provide the account ID, screenshots and activity records. We will begin checking as soon as possible during service hours, but cannot guarantee reinstatement or completion of a platform review within a fixed period.
6. Non-Compliant Business or Activity
We may refuse, pause or terminate services where a business, ad, payment source or activity violates law, platform policy or confirmed usage requirements. Related charges and balances will be handled according to incurred costs and the written order terms.